Customer Service

1. Document Settings (mandatory)
Always work in 1:10 scale
Example:
Final size 400 × 300 cm → your artboard should be 40 × 30 cm
Resolution: 1000 dpi
This equals approx. 100 dpi at full size and is optimal for sublimation printing.
Safety Margin (safe area)
Keep all important elements (logo, text, symbols) 5–20 mm from the edge in 1:10 scale.
→ In real size, this corresponds to 5–20 cm, necessary because fabric stretches during installation.

2. Fonts & Text
All fonts must be converted to outlines/paths. This is an absolute requirement.
In Illustrator: Type → Create Outlines. Other programs: convert to curves or rasterize.
No editable text may remain in the file, as it may be replaced or corrupted during prepress.
Recommendations:
Avoid thin lines
Use clear, robust typefaces

3. Color Settings
CMYK, 8-bit
Always create your file in CMYK — not RGB.
No embedded ICC profiles
Files with profiles will be rejected or automatically converted, which may alter the colors.
Black Color
Use C 100% M 100% Y 100% K 100% for black backgrounds.
All backdrops and stage décor are printed on white fabric — use this mix for maximum deep black.
Pantone
PMS colors are never reproduced 100% accurately in sublimation.
Always use CMYK values for best results.

4. Design Recommendations for Best Results
– Use large, clear elements rather than complex details.
– Avoid small thin lines and ultra-thin typography.
– Dark, clean backgrounds work very well on polyester fabric.
– Avoid borders close to the edge — they may look uneven when fabric is stretched.
– Place the band logo in the upper 2/3 of your backdrop. If centered, it may be blocked by the drum kit, etc.

5. File Formats (what we accept for print)
PDF (for Illustrator, InDesign etc.)
Save as PDF 1.3–1.6
All fonts must be outlines
No crop marks, color bars, profiles or extra markings
No unflattened transparency

TIFF (for Photoshop)
Flattened (no layers)
LZW compression
No embedded color profile

NOTE: We do not accept working files such as .ai, .psd, .indd, .cdr, etc.

1. Open the template in Illustrator
Always start in Illustrator since the cut contour layer is located there.
The template includes:
Document size = 1" larger than the final size
1" bleed
A complete CutContour layer (spot color 100% magenta)
You should not change anything in the template.

2. If you design directly in Illustrator
Work in the template at 1:1 scale
If a black background is desired, create a black color box using C:100% M:100% Y:100% K:100%
Export to PDF following the instructions below
Done.

3. If you design in Photoshop
Step 1 – Create the document
Create your design at final size + 1" extra
(example: if you need 22" → create a 23" document, 1:1 scale)
Resolution: 300 dpi
Color mode: CMYK
No color profile

Step 2 – Save your file
Merge all layers → Flatten Image
Save as TIFF (.tiff)
Compression: LZW
No color profile
This gives you a perfect print file that Illustrator can place without issues.

4. Place your Photoshop design into the Illustrator template
Open the template in Illustrator
Go to File → Place
Select your saved .tiff
Make sure it is placed behind the cut contour circle

5. Export the final file
File → Save As → PDF (1.6 or higher) & “Press Quality”

We use DTF (Direct-To-Film) printing for all textile products.
This allows for unlimited colors and delivers soft, vibrant, and long-lasting prints.

File format:

• Deliver your design asvPNG (if you create it in Photoshop) or PDF (if you create it in Illustrator) with a transparent background.
• Use300 dpi at the actual size the print will be produced (applies to Photoshop designs).
  No resolution is required in Illustrator since you are working with vector graphics.
• Color mode: RGB (DTF usually works best with RGB profiles)

Size

• Create the file at the exact print size
• Do not scale up images afterwards – work at the correct size from the start

Transparent Background:

• Everything that shouldn’t be printed must be transparent
• Do not include white backgrounds unless they are part of the design

Edge Smoothing & Detail:

• Avoid lines thinner than 0.3 mm – they may not print clearly
• Small details and fine cuts can be hard to reproduce accurately on fabric

Colors & Effects:

• Avoid gradients, shadows, and transparency based on raster effects – they may yield unpredictable DTF results
• Flatten all effects before saving the final file

Text & Fonts:

• Convert all text to outlines before saving to avoid font issues

Final File Check:

• Zoom in to 100% to ensure sharpness
• Check for unwanted backgrounds or artifacts

Download our complete design guide here

Are prices shown with or without VAT?
Prices are shown excluding VAT. VAT is added at checkout based on your country.

How does VAT work for private customers within the EU?
Private customers pay VAT based on the country selected at checkout.
Shopify calculates VAT automatically according to the OSS system.

How does VAT work for businesses within the EU?
Businesses registered in EU countries can purchase without VAT under the EU reverse charge system.

How it works:

1. Enter your email address and VAT number in the cart for validation.
2. Proceed to checkout.
3. Use the same email address in checkout (important).
   If VAT is initially shown in checkout, this is normal. VAT will be removed once you enter your email address.
4. VAT is removed automatically.

1. Place your order for the desired products in our webshop.
   If you have special requests, email us first at info@stagepush.com and we will send you a quote.
   
2. After placing your order, you can upload your design files immediately or later via the link in the order confirmation.
   
3. We review your files to ensure the best possible print result.
   
4. You will receive a proof by email that you approve before printing.
   Note: Delivery time is calculated from the date the proof is approved.
   
5. When your order is in production, you will receive an email.
   
6. When the products are shipped, you will receive an email with a tracking number so you can follow the delivery.
   

All these steps are clearly shown on your order status page (link is included in the order confirmation).
We have put great focus on making the customer journey simple and transparent – so that you always know where your order is.

Almost all of our products are produced within approximately 4 working days.
If a product has a longer production time, it will be clearly stated on the product page.
We often offer express production– contact us beforehand and we’ll help you out.

We use DHL and UPS for deliveries.
Standard shipping reaches most customers within 1–3 working days across Europe.
Express shipping is also available – in most cases,express orders are delivered the day after they are shipped from our production facility.
Contact us if you're in a hurry.

We ship all across Europe.
Our goal is thatno matter where you live in Europe, you’ll receive your order within a week.
All shipments include tracking numbers.

You’ll find various bulk discounts in our webshop.
Try our Stage Kit Builder to get 20% off your complete stage kit.
Want to discuss a custom package price for other products or combinations?
Just send us an email or chat with us — we’re happy to help!

Our webshop features a selection of our products.
If you havespecific requestsor are looking for something special,
don’t hesitate to contact us— we’ll help you find exactly what you need.

Are you organizing a music contest, a festival, running a label or something similar?
Reach out to us — we’d love to create something great together. We’re also always open to working with resellers, merch companies, and influencers.
Contact us if you’re interested!

Our team brings over 20 years of experience in producing print materials for bands and artists.
That expertise is built into every order at Stagepush.

We leave nothing to chance when it comes to file checking and quality control.
You’ll always receive a proof for approval before production.

We also offer secure payment options at checkout.